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Returns & complaints

Returns and complaints

We want shopping at Veloza to be simple and transparent. Our arrangements for returns, exchanges and complaints are set out below.

Returning a product

You can request a return within 30 days of receiving your order. To begin, email kontakt@veloza.pl with your order number and the email address used for your purchase.

Return conditions

The returned product should be clean, unused, undamaged and sent back in a condition that allows it to be assessed again. Please package your return carefully.

Refunds

After receiving and checking the returned product, we will inform you of the return status. Refunds are generally made using the original payment method unless agreed otherwise.

Complaints

If your product is damaged, differs from your order or there is another order issue, contact kontakt@veloza.pl. Include your order number, a description of the problem and, where possible, photos of the product or parcel.

Contact

For returns and complaints, email kontakt@veloza.pl.

Size guide

Check the measurements in cm before choosing your size.

Veloza™ Legginsy 3D

Most important: compare your hip measurement with the chart

Measure your hips and waist in cm. If your measurements fall between ranges, consider your comfort and whether you prefer a softer fit.

Do not rely only on your usual clothing size. Check your hip measurement in the chart first.

Size	EU	Waist	Hips
S	34	56–62	78–84
M	36	60–66	84–90
L	38	64–70	90–96
XL	40	68–74	96–102
2XL	42	72–78	102–108
3XL	44	76–82	108–114
4XL	46	80–86	114–120
5XL	48	84–90	120–126

Leggings length: S 79 cm / M 81 cm / L 83 cm / XL 85 cm / 2XL 87 cm / 3XL 89 cm

Sizing may differ from standard sizes — check the waist and hip ranges in cm before choosing.

How to measure

1

Hip circumference
Measure around the widest part of your hips and bottom.

2

Waist circumference
Measure around the narrowest part of your waist without pulling the tape tight.

Sizing tips

Unsure which size to choose?

Check your hip measurement against the chart — this is the safest way to choose.

Between two sizes?

Compare both ranges in cm and choose the fit that feels more comfortable for you.

Have fuller hips or thighs, or prefer a looser fit?

Check the hip range in cm and allow a comfortable amount of room.

How to use the chart

Measure your waist and hips in cm without pulling the tape tight.
Compare your measurements with the ranges in the chart, especially the hips column.
After checking the measurements, return to the size selector and choose the appropriate size.

You have 30 days to exchange your product if the size does not fit.

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